lunasTerms of Use

Our terms of use set out the conditions under which we provide access to lunas. When you create an account on our platform, you agree to these terms and our policies regarding account security, deposits, withdrawals, and dispute resolution.

We at lunas operate an online entertainment service available where local law permits. Our services include slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook coverage (Liga 1, Piala AFF, Champions League, badminton, MotoGP), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

We do not offer our services in jurisdictions where online gaming is prohibited. Our services are available only where local law permits. Members are responsible for verifying that access and use comply with their own jurisdiction's law.

Account opening and member eligibility on lunas

We require all members to complete identity verification before funding an account on lunas. Our process starts with email confirmation and valid contact information. You must then upload a government-issued ID (passport or national ID card). Our verification team reviews documents during business hours and notifies you of approval or additional requests.

You agree that information you provide during account setup is accurate and current. You understand that we may request updated documents, proof of address, or clarification at any time. Accounts that fail verification or provide false information are subject to suspension or closure. We reserve the right to refuse service in any jurisdiction or to any individual where we determine legal or compliance concerns exist.

Deposits, withdrawals, and payment on lunas

We accept deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct bank transfers (online payment, e-wallet, mobile banking, local payment). Deposits are credited to your lunas account immediately after payment confirmation. We do not charge deposit fees. You are responsible for any fees imposed by your bank or payment provider.

Withdrawals are processed during business hours following standard account and payment verification. We process withdrawals to the same payment method used for your most recent deposit. Withdrawal requests that fail verification are returned with explanation and you may resubmit. We reserve the right to delay withdrawals if we detect suspicious activity or if account verification is incomplete.

Slot tournaments and event participation on lunas

We operate scheduled slot tournaments on lunas with fixed play windows announced in advance. Each tournament has an entry deadline, play period, and settlement time. You agree that tournament participation is voluntary and subject to the terms displayed on the event page at the time of entry.

Slot tournaments include Aviator and Fortune Tiger hourly events, Sweet Bonanza weekly leaderboards, and Gates of Olympus and Mahjong Ways daily tournaments. Results are settled in real time as tournament periods close. We settle all tournament outcomes based on actual game results recorded on our platform. Disputes regarding tournament results must be submitted within 48 hours of settlement.

Live-dealer and sportsbook settlement on lunas

Live-dealer rounds (blackjack, roulette, baccarat, Dragon Tiger) settle instantly once the round concludes. Payouts are credited to your account balance in real time. Sportsbook outcomes are settled once official sources confirm final results. For Liga 1, Piala AFF, and Champions League matches, we settle based on final official scorelines. For esports (Mobile Legends, Free Fire, PUBG Mobile), we settle based on tournament organizer announcements.

Settlement is subject to standard verification windows. We may delay settlement if account verification is incomplete or if we detect irregular activity. Members in Jakarta, Surabaya, Bandung, Medan, and Semarang have equal settlement timelines. Disputes regarding settlement must be submitted in writing within 7 days of the contested event.

Slot tournament settlement

Real-time; results posted as tournament closes. Disputes within 48 hours of settlement.

Live-dealer settlement

Instant upon round conclusion. Balance updates immediately.

Sportsbook settlement

Based on official final results. Subject to verification windows.

Withdrawal timeline

Processed during business hours after verification. No guaranteed timeline.

Account suspension and closure on lunas

We reserve the right to suspend or close any account immediately if we detect violation of these terms. Violations include providing false identity information, attempting to manipulate tournament outcomes, or accessing lunas from a prohibited jurisdiction.

If we suspend your account, we retain your balance subject to compliance with our verification requirements. You may request account reactivation by contacting our support team during business hours. Account closure is permanent and we will not reactivate closed accounts. Remaining balance from closed accounts is subject to our account closure policy and applicable law.

Dispute resolution and complaints on lunas

Disputes regarding game outcomes, settlement, or account issues should be submitted in writing to our support team via email. We will investigate all complaints within 7 business days and respond with findings. If you are not satisfied with our response, you may escalate your complaint in writing with additional documentation.

We undertake to handle all complaints fairly and transparently. We do not guarantee a specific outcome but commit to thorough investigation. Our dispute resolution process is available only to members with verified accounts in good standing. We do not accept disputes submitted anonymously or without account identification.

Data protection and privacy on lunas

We keep member account data protected using standard security practices. We do not share your personal information with unaffiliated third parties except as required by law or payment processing. Your account data is stored securely and is accessible only to you and our authorized support staff.

We retain account records for regulatory compliance. You are responsible for maintaining confidentiality of your login credentials. We are not responsible for unauthorized access if you share your password or if your device is compromised. You agree to notify us immediately if you suspect unauthorized access to your lunas account.

Summary – Your rights and obligations on lunas

By using lunas, you agree to our terms regarding account verification, deposits, withdrawals, tournament participation, and dispute resolution. We commit to fair settlement, secure data handling, and responsive support during business hours. You agree to provide accurate information, maintain account confidentiality, and comply with applicable law in your jurisdiction.

We operate slot tournaments daily and weekly on lunas with fixed schedules published in advance. Live-dealer tables and sportsbook markets operate continuously where local law permits. All outcomes are settled based on actual results recorded on our platform or official announcements from event organizers.

Our services are available only in jurisdictions where online gaming is legally permitted. We do not operate in prohibited jurisdictions. You remain responsible for verifying that your access and use of lunas comply with your local law. Questions regarding these terms may be directed to our support team during business hours via email or in-app messaging.