lunas Platform Privacy Notice

This page describes what we collect when you use lunas and how we keep that data protected. Our privacy practices cover account registration, gameplay activity, payment methods, and customer support interactions across our slot tournaments, live-dealer tables, sportsbook, and esports markets.

We at lunas collect personal data only as needed to operate our platform and comply with applicable law. We do not sell your information to third parties. Your data is encrypted in transit and stored on secure servers. We retain personal information only as long as necessary to fulfil the purposes outlined in this notice or as required by law.

Our services are available only in jurisdictions where local law permits. We do not operate in prohibited jurisdictions. You remain responsible for verifying that your use of lunas complies with your local law. If you have questions about how we handle your data, contact our support team during business hours.

What we collect and why on lunas

We collect information you provide during account setup on lunas, including your name, email address, phone number, date of birth, and government-issued ID. We also collect your mailing address for verification purposes. This information is required to comply with anti-money-laundering regulations and to prevent fraud.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record the payment method, transaction amount, and timestamp. We do not store your full payment credentials on our servers. Payment processors retain payment data according to their own privacy policies.

Gameplay activity and account records on lunas

We collect records of your activity on lunas, including which slot tournaments you enter (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer rounds you play, sportsbook outcomes you view, and esports markets you track. We record your account balance, wins and losses, and withdrawal history. This data allows us to settle outcomes, prevent fraud, and respond to account disputes.

We log your IP address, device type, browser information, and approximate location based on IP geolocation. We use this information to detect suspicious access patterns and to comply with jurisdiction restrictions. If you access lunas from Jakarta, Surabaya, Bandung, Medan, or Semarang, we verify your location is consistent with your account registration.

How we use your data on lunas

We use your personal data to verify your identity, process deposits and withdrawals, settle slot tournament outcomes, and manage your account on lunas. We also use your data to detect irregular activity, prevent fraud, and comply with legal and regulatory requirements. Your gameplay history helps us identify technical issues and respond to settlement disputes.

We may contact you via email or SMS during business hours to verify account changes, confirm withdrawals, or notify you of settlement outcomes. We do not use your data for marketing purposes without your consent. We do not send promotional communications unless you have opted in to our newsletter.

Third parties and data processors on lunas

We share personal data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) only as needed to process your deposit or withdrawal. We share data with cloud service providers who store and encrypt our servers. We do not disclose your information to unaffiliated marketers or data brokers.

Our servers may sit outside your jurisdiction. When you use lunas, your data may be transferred to and stored in countries outside Indonesia. We undertake to apply the same security standards globally as we do on our primary servers. By using lunas, you consent to international data transfer where applicable law permits.

Data retention

We retain account records for the duration of your membership and for five years after account closure for regulatory compliance.

Encryption

We encrypt personal data in transit and at rest using industry-standard protocols.

Access control

Only authorized lunas staff and third-party processors access your data for legitimate business purposes.

Security incidents

If we detect unauthorized access to your lunas account, we will notify you and assist with account recovery.

Cookies and tracking on lunas

We use cookies on lunas to maintain your login session, remember your preferences, and track gameplay activity. We do not use cookies for cross-site tracking. Our cookies expire when you log out or after a set inactivity period. You may disable cookies in your browser, but this may prevent certain features on lunas from functioning.

We use analytics to understand how members interact with lunas. This includes which slot games are most popular, peak usage times during Liga 1 or Piala AFF matches, and technical performance metrics. We do not use this data to identify individual users, only to improve our platform.

Your rights regarding data on lunas

You have the right to request access to your personal data held on lunas. You may request correction of inaccurate information or deletion of data where permitted by law. To exercise these rights, contact our support team in writing. We will respond to requests within 30 days.

You may withdraw your consent for non-essential data collection at any time. However, we cannot delete data required for legal compliance, fraud prevention, or settlement of open accounts. If you request account closure, we will delete your data according to our retention policy and applicable law.

Your privacy on lunassummary and contact

We at lunas are committed to protecting your personal information. We collect only the data necessary to operate our platform and comply with law. Your identity information, payment records, and gameplay history are encrypted and stored securely. We do not sell or share your data with third parties except payment processors and service providers who assist us on lunas.

International data transfer may occur as our servers operate globally. We apply consistent security standards wherever your data is processed. You retain rights to access, correct, and delete your personal information where applicable law permits. Requests can be submitted to our support team during business hours.

This privacy notice is effective as of your account creation date on lunas and may be updated at any time. We will notify you of material changes via email. Continued use of lunas after an update constitutes acceptance of the revised policy. Questions about our privacy practices can be directed to our support team via in-app messaging or email.